Privacy Policy

Last updated: January 2026

Who We Are

The Sensitive Space is operated by Rachel King, a holistic therapist and somatic guide based in UK. Our website address is: www.thesensitivespace.com

What Information We Collect

Information You Provide

When you interact with The Sensitive Space, we may collect:

Name and email address (when you sign up for our mailing list, download resources, or enquire about services)
Payment information (processed securely through our payment provider)
Programme application details (when you apply for coaching or courses)
Communication preferences and any information you choose to share in emails or enquiry forms

Information Collected Automatically

Browser type and device information
IP address and location data
Pages visited and time spent on our website
Referring website or source

How We Use Your Information

We use your information to:

Deliver the services, programmes, and resources you've requested
Send you relevant content, updates, and programme information (only if you've opted in)
Process payments and maintain records
Improve our website and services
Respond to your enquiries and provide customer support
Comply with legal obligations

Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

Consent – when you opt in to receive emails or marketing communications
Contract – when you enrol in a programme or purchase a service
Legitimate interests – to improve our services and communicate about our work

How We Protect Your Information

Your data is stored securely and protected using industry-standard security measures. We never sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

We use trusted third-party services to operate our business:

Email marketing: [e.g., ConvertKit/Mailchimp] – to send emails and manage our mailing list
Payment processing: [e.g., Stripe/PayPal] – to process payments securely
Website hosting: [e.g., Squarespace/WordPress] – to host our website
Analytics: [e.g., Google Analytics] – to understand how visitors use our site

These providers have their own privacy policies and we encourage you to review them.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences.

Your Rights

Under GDPR and UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications at any time
Object to processing of your data
Request a copy of your data in a portable format

Email Communications

When you sign up for our mailing list, you'll receive:

Free resources and content related to nervous system regulation and sensitivity
Updates about programmes, courses, and services
Occasional promotional emails

You can unsubscribe at any time using the link in every email.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.